Refund Policy
    1. Introduction

    SAHAJ IT INNOVATIONS PVT LTD is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which users are eligible for refunds and how refund requests are processed.

    2. Refund Eligibility

    A refund may be issued under the following circumstances:

    • Failed Transactions: If a deposit is unsuccessful but the amount is deducted from the user’s account.
    • Duplicate Payments: In cases where the user has accidentally made multiple deposits.
    • Technical Errors: If a user is unable to access their deposited funds due to a system malfunction.
    • Unauthorized Transactions: If a deposit was made fraudulently without the user’s consent (subject to verification).
    3. Refund Processing Time
    • Refund requests are processed within 3–7 working days from the date of request submission.
    • The refund will be credited back to the original payment method (UPI account) used for the deposit.
    • Users must email info@sahajitinnovationsltd.com with transaction details for refund initiation.
    4. Non-Refundable Scenarios
    • Gameplay Losses: SAHAJ IT INNOVATIONS PVT LTD does not offer refunds for losses incurred during gameplay.
    • Violation of Terms & Conditions: If a user is found violating fair play policies, refunds will not be entertained.
    • Incomplete KYC Verification: Refunds will not be processed if the user has not completed mandatory KYC verification.
    • Withdrawn Funds: Once funds are withdrawn, they cannot be refunded or reversed.
    5. How to Request a Refund
    • Users must contact info@sahajitinnovationsltd.com with the following details:
      • Registered mobile number
      • Transaction reference ID
      • Screenshot of the failed transaction (if applicable)
      • Reason for refund request
    • The SAHAJ IT INNOVATIONS PVT LTD team will investigate the request and communicate the outcome within the refund processing time.
    6. Dispute Resolution
    • If users disagree with a refund decision, they may escalate the complaint by contacting info@sahajitinnovationsltd.com.
    • SAHAJ IT INNOVATIONS PVT LTD reserves the right to make the final decision on refund disputes.
    7. Changes to Refund Policy
    • SAHAJ IT INNOVATIONS PVT LTD reserves the right to modify this policy at any time.
    • Users will be notified of major changes via email or in-app notifications.

    By using SAHAJ IT INNOVATIONS PVT LTD, you acknowledge that you have read and agreed to this Refund Policy, ensuring a clear and fair process for refund requests.